Want Loyalty? Respond faster!

Posted November 12th, 2010 in Marketing, Rants by Steve Scheidecker

The other night while working late every single one of my Pandora stations had hit a funk.  For serious work I need two things — coffee and tunes.  I had the coffee, I didn’t have the tunes.  In order to get back into my zone I decided to visit Napster.com and use my Napster subscription.  On arriving to Napster.com I was greeted with a white page and a beautiful error message, far from the fix I was looking for.  Every hour I would check to see if things were back up and running.  After 4 hours of down-time, I decided to send an email to Napster customer service in case the outage hadn’t been reported.  This was Wednesday evening.  On Thursday afternoon while I had yet to receive a response from Napster, an email from Netflix arrived in my inbox.  Netflix sent an email apologizing for a service interruption and provided a link that could be clicked to receive 2% off my bill.  I had never reported any problems to Netflix, yet here was an email telling me about a problem I MAY have had along with a link for instant resolution. Continue Reading »

Miss the Walkman? Yeah Me Neither.

Posted November 2nd, 2010 in Development by Ben Cox

As a child of the 80s I love Walkman. Naturally I felt a little nostalgic when I heard the news last week that Sony was discontinuing the Walkman brand. While I like what Walkman was in the 80s and 90s, I’m not surprised Sony dropped the axe on this beloved brand. The Sony Walkman used to the the cutting edge of technology, or at least consumers thought it was with features such as turbo bass, electronic skip protection and others. At some point Sony quit leading the charge in hand held music devices and just tried to keep up. I primarily have used these devices while working out, the following is a time line of the products I have used while working out.

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